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Make sure you are on the Members tab of a Facebook group. The URL must contain /members. The extension only runs on group members pages. If the page recently loaded, wait 3-5 seconds and try again. If the problem persists, refresh the Facebook page and reload the extension from chrome://extensions.

Credits update in real time after scoring completes. If they appear incorrect, open the extension Settings tab. The Credits remaining field shows the current balance. You can also reset your local state by opening the extension's Service Worker console from chrome://extensions and running chrome.storage.local.set({ credits: 100 }).

Make sure you are using a Chrome browser, not Edge or another browser. Go to chrome://extensions, find FB Group Extractor Pro, and click Service Worker to check for errors. If you see "bad client id", the extension may need to be reloaded. Try removing and re-adding the extension.

This usually means the AI response could not be parsed. It can happen if the Anthropic API returns a response in an unexpected format. Try scoring a smaller batch by using the AI score slider to select 10 or fewer contacts and try again. If the issue persists, contact hello@skelna.com with a screenshot of the error.

Click the trash button in the export row at the bottom of the extension popup. This clears all discovered contacts from the current session. Your discovery count and credits are not affected. To reset your discovery count for testing, open the Service Worker console and run chrome.storage.local.set({ extraction_count: 0, credits: 100 }).

Make sure you have an internet connection. If the checkout window opens but shows an error from Paddle, ensure you are not using a VPN that might be blocking Paddle's servers. Try disabling the VPN and clicking Upgrade again.

Open the extension, go to the Settings tab, and click "Manage subscription." This opens your Paddle billing portal where you can cancel anytime. Alternatively, email hello@skelna.com and we will cancel it for you within 24 hours.

Discovered contacts are stored in your browser's local extension storage during the session. Closing Chrome should preserve them as long as the extension is still installed. If data is lost, it may indicate the extension was reloaded or reinstalled. Always export your contacts immediately after research to avoid loss.